At Global Explosives, we are committed to providing high-quality products and ensuring customer satisfaction. However, due to the sensitive and regulated nature of our products, we maintain strict guidelines regarding refunds and returns. Please read the following policy carefully before making a purchase.

1. Non-Returnable Products

Due to the hazardous nature of explosives and the associated safety regulations, we do not accept returns on any products, except in cases of damage or defects. All sales are considered final once the order is processed and shipped.

2. Eligible Return Conditions

Returns may only be accepted under the following conditions:

  • Defective Products: If you receive explosives or related products that are defective or damaged, you must notify us within 7 days of delivery. We will arrange an investigation to verify the issue.
  • Incorrect Shipments: In the rare event that you receive the wrong product, we will arrange for the return of the incorrect item and deliver the correct product at no additional cost to you.

Please note that we will not accept returns if:

  • The product is no longer in its original, unopened packaging.
  • The explosives or related products have been tampered with or improperly stored.

3. Refund Process

Refunds will only be processed in the following circumstances:

  • Damaged or Defective Products: If a product is confirmed to be defective or damaged during shipping, we will offer a replacement or issue a refund of the purchase price, depending on your preference.
  • Incorrect Orders: In cases where you receive an incorrect product, we will offer a full refund if we are unable to supply the correct product.

To request a refund, you must provide:

  • Proof of purchase (order number, receipt, or invoice).
  • Detailed information about the issue, including photographs if possible.
  • Any required permits or documentation if relevant to the product in question.

Once your request has been approved, refunds will be issued via the original payment method within 10-15 business days. Please be aware that processing times may vary depending on your payment provider.

4. Shipping and Handling

  • Shipping Costs for Returns: Global Explosives will cover the cost of return shipping in cases of defective, damaged, or incorrect products. We will provide instructions on how to return the product safely and in accordance with all applicable regulations.
  • Shipping Delays: Due to the strict regulatory environment surrounding the shipment of explosives, delivery times may vary. Shipping delays caused by regulatory checks, compliance, or external circumstances beyond our control are not eligible for refunds.

5. Inspection and Verification

All returns are subject to inspection and verification. Upon receipt of the returned item, we will conduct an assessment to confirm whether the product qualifies for a refund or replacement. If the returned product does not meet the conditions outlined above, it will be sent back to you, and no refund or replacement will be provided.

6. Safety and Compliance

For safety reasons and compliance with industry regulations, all returns must adhere to the following protocols:

  • The return of any explosives must be handled by authorized personnel or licensed couriers approved by Global Explosives.
  • The product must be packaged securely in accordance with legal standards to ensure safe handling during transportation.
  • You must comply with any additional legal requirements that may apply to the return or disposal of hazardous materials.

7. Final Sale Items

Some items are marked as Final Sale and are not eligible for returns or refunds. These include:

  • Custom or special-order products.
  • Products that have been opened or used.
  • Products that cannot be returned due to regulatory restrictions.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us on Telegram using the live on our website.